As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...

Discover the latest innovations from government leaders and industry experts. GE3 is an in-person seminar for government professionals focused on Experience, Engagement, and Enrollment: The leaders responsible for engaging stakeholders and audiences, building subscribers, driving adoption, and enrolling customers in benefits programs.  The summit features some of the premier personalities and experts behind the gold standards of custome...